Customer Service/Sales

The Home Depot; Placerville (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in California is seeking Customer Service/Sales associates who provide fast, friendly service by actively assisting customers, assessing their needs, and guiding them to the right products.

These associates learn product details, greet, qualify, recommend and close sales, while ensuring departments are clean, in stock, and safe for shoppers. They work with Supervisors and teammates across departments to help customers complete projects.

Qualifications

• Customer service skills and ability to assess customer needs.
• Ability to greet, qualify, recommend and close sales.
• Commitment to safety and maintaining clean, in-stock departments.

Responsibilities

• Provide fast, friendly service and product information to customers.
• Maintain department cleanliness, stock levels, and safety standards.
• Collaborate with department staff to meet customer needs.

Job description

Job Description

Position Purpose

81814BR

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.