Customer Service/Sales

The Home Depot; Independence (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot in Independence, MO is seeking a Customer Service/Sales associate to provide fast, friendly service and help customers choose products for whole projects. You will greet customers, assess needs, recommend solutions, and guide them toward closing a sale in your department.

Responsibilities include maintaining in-stock conditions, keeping areas clean and safe, and working with supervisors and colleagues to deliver excellent customer experiences.

Qualifications

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
• Greet, qualify, recommend and close every customer in their department.
• Maintain in-stock condition and keep areas clean, shop-able, and safe.
• Follow safety policies and standards and report hazards to management.

Responsibilities

• Assist customers in identifying products and project needs.
• Learn product information and use store tools to inform customers.
• Help department operate smoothly by stocking, organizing and maintaining displays.
• Collaborate with Department Supervisors and other associates to support customers.

Job description

74487BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.