Customer Service/Sales

The Home Depot; Pasadena (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Home Depot in Pasadena is seeking Customer Service/Sales associates to greet customers, assess needs, and provide assistance to help complete sales across departments. You will learn product details to inform customers and support in-store projects.

You will greet, qualify, recommend and close sales, while helping maintain in-stock conditions and a safe, clean shopping environment in collaboration with store teams.

Qualifications

• Greet customers and assess needs to provide appropriate assistance.
• Learn product details to inform and upsell across departments.
• Ability to qualify leads, recommend solutions, and close sales with customers.

Responsibilities

• Greet customers and assess their needs, providing fast, friendly service.
• Learn product information and use tools to answer questions and guide purchases.
• Qualify customers, recommend solutions, and close sales across store departments.
• Maintain in-stock conditions and ensure departments are clean, shop-able, and safe.
• Follow safety policies and report hazards to management.

Job description

125775BR

Job Description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.