Customer Service/Sales

The Home Depot; North Hampton (NH); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

The Home Depot in North Hampton, NH is looking for Customer Service/Sales associates who deliver fast, friendly help by actively engaging customers to identify their needs and provide project solutions.

You will greet, qualify, recommend, and close sales, while maintaining in-stock conditions and a clean, safe shopping environment. Teamwork with department staff and adherence to safety policies are essential.

Qualifications

• Provide fast, friendly service and assess customer needs.
• Learn product information to assist customers with projects.
• Maintain in-stock condition and ensure store areas are clean and safe.

Responsibilities

• Greet customers and qualify their needs, then recommend appropriate products and services.
• Assist customers in selecting items and close sales while meeting department goals.
• Maintain department standards, ensure product availability, and uphold safety policies.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.