Customer Service/Sales

The Home Depot; Norfolk (VA); On-site; USD 29,000 - 36,000; Full time

Job summary

The Home Depot in our neighborhood is seeking Customer Service/Sales associates to provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. You will learn about products using our tools and help customers select items for their projects, greeting, qualifying, recommending and closing sales in your department.

You will maintain in-stock conditions, keep areas clean and safe, follow all safety policies, complete safety training, and work with

Qualifications

• Excellent customer service and communication skills.
• Ability to learn product information and assist customers.

Responsibilities

• Greet, qualify, recommend and close sales with customers in your department.
• Maintain in-stock conditions and ensure areas are clean, shop-able and safe.
• Follow safety policies and complete required safety training.
• Collaborate with supervisors and other departments to assist customers.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.