Customer Service/Sales

The Home Depot; Garden Grove (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates in Garden Grove, California. These roles focus on providing fast and friendly service, actively helping customers understand their needs and assisting them in product selection. Associates are responsible for keeping assigned areas clean and in stock, and following safety policies to ensure a safe shopping experience. Knowledge of various store departments and product offerings is essential.

Join our team to help create a welcoming environment for our customers while collaborating with department supervisors and using our tools to enhance customer service.

Responsibilities

• Provide fast, friendly service by actively seeking out customers.
• Maintain the in-stock condition of assigned areas and ensure cleanliness.
• Follow all safety policies and correct hazards immediately.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.