Customer Service/Sales

The Home Depot; Niles (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates to provide fast, friendly service by actively engaging customers and assessing their needs. You will learn product information with our tools to guide customers toward completing projects, while keeping departments clean, in-stock, and safe.

As part of the team, you will greet, qualify, recommend, and close sales, while cooperating with supervisors and other departments to ensure a smooth shopping experience.

Qualifications

• Assist customers by understanding needs and offering suitable solutions.
• Learn products using store tools and demonstrate features to customers.
• Maintain clean, safe, and well-stocked departments to improve shopping experience.

Responsibilities

• Greet customers, qualify needs, recommend products, and close sales.
• Provide fast, friendly service and help customers in department and adjacent areas.
• Collaborate with Department Supervisor and teammates to ensure safety and efficiency.

Skills

Customer service

Sales skills

Communication

Safety awareness

Tools

POS terminal

Job description

73321BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.