Customer Service/Sales

Home Depot; Lansdale (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

Home Depot in Lansdale, PA is seeking Customer Service/Sales associates to provide fast, friendly service by actively engaging with customers, assessing their needs, and helping them find products for their projects.

These associates will learn product information, greet and qualify customers, make recommendations, and close sales across departments, while maintaining stock, cleanliness, and safety in the store.

Responsibilities

• Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
• Learn about products using our tools and provide information to customers to help them select and purchase a project.
• Greet, qualify, recommend and close every customer in their department and related areas.
• Maintain in-stock condition of assigned areas, and keep aisles clean, shop-able and safe.
• Follow safety policies and complete safety training, report hazards to the Manager on Duty, and work safely to protect coworkers and customers.
• Collaborate with their Department Supervisor and other departments to ensure a smooth shopping experience across categories such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

Job description

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.