Customer Service/Sales

The Home Depot; Norristown (Montgomery County); On-site; USD 30,000 - 42,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates to provide fast, friendly service and proactively assist customers across departments. You will greet customers, assess needs, and guide them toward products to complete their projects in our busy store environment.

You will learn product information, maintain clean and safe areas, and collaborate with fellow associates and supervisors to ensure a great shopping experience for every customer. Equal opportunity employer.

Responsibilities

• Greet customers and assess their needs with a friendly approach.
• Qualify customers and recommend appropriate products or services.
• Close sales by guiding customers through the purchasing process and related options.
• Learn product information using store tools and resources to answer questions.
• Maintain in-stock conditions, keep areas clean, safe, and shop-able.
• Follow safety policies, complete required safety training, and report hazards or unsafe conditions.

Job description

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.