Customer Service/Sales

The Home Depot; Jasper (AL); On-site; USD 24,000 - 36,000; Full time

Job summary

The Home Depot is seeking a Customer Service/Sales Associate to provide fast, friendly service and actively engage customers in-store. You will learn product knowledge, greet customers, qualify their needs, and recommend items to complete projects.

The role emphasizes sales, safety, and maintaining clean, organized departments across Building Materials to Lumber and more. Associates work with department teams to greet, assist, and close sales, while ensuring in-stock accuracy and a safe shopping

Qualifications

• Experience delivering fast, friendly customer service.
• Ability to identify customer needs and recommend appropriate products.
• Willingness to learn about products and store policies.

Responsibilities

• Greet customers and assess their needs to provide helpful recommendations.
• Assist customers in selecting products and close sales when appropriate.
• Maintain clean, organized, in-stock areas and follow safety policies.

Skills

Customer service

Sales

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.