Customer Service/Sales

The Home Depot; Greenwood Village (CO); On-site; USD 18,000 - 28,000; Full time

Job summary

The Home Depot in Greenwood Village, CO is seeking a Customer Service/Sales Associate to greet customers, assess needs, and guide them through product selections across departments.

You will learn product knowledge and use internal tools to inform customers, aim to close sales, maintain clean, safe, in-stock departments, and follow safety policies while supporting a collaborative team environment.

Qualifications

• Greet customers, qualify needs, and recommend and close sales.
• Learn product knowledge using store tools.
• Collaborate with department teammates to maintain service quality.

Responsibilities

• Greet, qualify, recommend and close every customer in their department.
• Learn product knowledge using our tools to assist customers.
• Maintain in-stock condition, keep the area clean, shop-able and safe.
• Follow all safety policies, training, and report hazards to management.
• Work with the Department Supervisor and other departments as needed.

Skills

Customer service

Sales

Product knowledge

Job description

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.