Customer Service/Sales

The Home Depot; Greenfield (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Home Depot in Greenfield, Massachusetts seeks Customer Service/Sales associates who provide fast and friendly service by actively assessing customer needs. Associates will learn about products and how to effectively recommend solutions

The role includes maintaining clean and safe shopping areas and working cooperatively with department supervisors. Strong interpersonal skills and a commitment to safety are essential for success in this position.

Qualifications

• Ability to provide fast, friendly customer service.
• Knowledge of product lines and how to recommend them.
• Understanding of safety policies and procedures.

Responsibilities

• Actively seek out customers and assess their needs.
• Maintain the in-stock condition of assigned areas.
• Ensure the shopping environment is clean and safe.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.