Customer Service/Sales

The Home Depot; Berlin (CT); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot is seeking Customer Service/Sales associates to provide fast, friendly help by assessing customer needs and guiding them to suitable products across departments.

In this role you will greet customers, qualify requests, recommend solutions, and help close sales while keeping shelves stocked and areas clean and safe, following all safety policies and training requirements.

Qualifications

• Previous retail experience is a plus.
• Excellent customer service and communication skills.
• Ability to learn product information and assist customers.

Responsibilities

• Greet customers and assess their needs to provide recommendations.
• Maintain shelf availability and keep areas clean and safe.
• Learn safety policies and participate in training.
• Collaborate with team across departments.

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.