Customer Service/Sales

The Home Depot; Fort Oglethorpe (GA); On-site; USD 25,000 - 34,000; Full time

Job summary

The Home Depot in Fort Oglethorpe, GA is seeking Customer Service/Sales associates to deliver fast, friendly service by actively engaging customers, assessing needs, and guiding them to suitable products. You will learn product details, greet and qualify customers, and aim to close sales across departments while maintaining stock, cleanliness, and safety.

Roles may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist, with

Qualifications

• Friends and enthusiast of helping customers
• Ability to assess customer needs and recommend solutions
• Willingness to learn product information and upsell where appropriate

Responsibilities

• Greet customers and assess their needs to provide assistance
• Learn product information using store tools and educate customers
• Recommend and close sales to meet department goals
• Maintain in-stock condition and keep the department clean, safe, and shop-able
• Follow safety policies and report hazards to management

Skills

Customer service

Sales

Product knowledge

Job description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.