Customer Service/Sales

The Home Depot; Forest Lake (MN); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Forest Lake, MN is seeking Customer Service/Sales associates to deliver fast, friendly service by actively helping customers find products and build projects. You will greet customers, assess needs, recommend solutions, and aim to close sales in your department while keeping aisles clean, stocked, and safe.

Safety training and adherence to store policies are required; you will collaborate with department staff and other teams to ensure a positive shopping experience.

Responsibilities

• Greet customers and assess their needs to recommend solutions.
• Close sales by presenting options and answering questions.
• Maintain in-stock conditions and keep areas clean and safe.
• Collaborate with department and other teams to ensure a great shopping experience.

Job description

Job Description

Position Purpose

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.