Customer Service/Sales

The Home Depot; Whittier (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot in Whittier, CA is seeking personable Customer Service/Sales associates to provide fast, friendly service and help customers select and complete projects. You will greet customers, assess their needs, and guide them toward suitable products while collaborating with department teams to ensure a safe, clean, and stocked shopping environment.

Training covers product information and safety protocols, with opportunities to assist across related departments as needed.

Qualifications

• Customer service skills
• Ability to learn product information
• Teamwork and cooperation with department teammates

Responsibilities

• Greet, qualify, recommend and close each customer in the department.
• Learn basics in adjacent departments to assist customers.
• Maintain in-stock conditions; keep areas clean, shop-able, and safe.
• Follow safety policies, complete required training, and promptly report hazards or unsafe conditions.

Job description

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.