Customer Service/Sales

The Home Depot; Carol Stream (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Carol Stream, IL is seeking a Customer Service/Sales Associate to greet customers, assess their needs, and guide them to solutions that complete an entire project.

You will learn product details, help customers complete purchases, and ensure our departments stay clean, organized, and safe for shoppers and staff alike. Teamwork with supervisors and other associates is essential.

Qualifications

• Experience delivering fast, friendly customer service.
• Ability to greet, qualify and recommend products.
• Commitment to safety policies and teamwork.

Responsibilities

• Greet customers and assess their needs to provide solutions.
• Demonstrate and explain products to customers and close sales.
• Maintain in-stock conditions and keep the department clean and safe.
• Follow safety policies and report hazards to management.

Skills

Customer service

Sales

Job description

73212BR

Job Description

Position Purpose:

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.