Customer Service Rig Technician

Bauer-Equipment-America-1; Conroe (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health savings account

401(k)

401(k) matching

Life insurance

Paid time off

Parental leave

Referral program

Job summary

BAUER Equipment America is seeking a Customer Service Rig Technician based in Conroe, TX. The role reports to the Director of Service and focuses on diagnosing equipment, performing repairs, and coordinating field service requests.

The candidate should have a high school diploma and at least 2 years of related experience; an associate’s degree is desirable. Proficiency in Excel/Word/Outlook and strong English communication are required, with willingness to travel up to 80% including

Qualifications

• Education: High school diploma required; an associate’s degree in a mechanical, hydraulic or electrical machinery related field is desirable.
• Technical: Proficiency in mechanical, electric and hydraulic troubleshooting; able to interpret technical instructions, diagrams and schedules.
• Experience: At least 2 years of related training and/or experience; willingness to travel up to 80%, including international travel.

Responsibilities

• Receive and assess customer service requests, diagnose equipment issues and propose repair solutions.
• Perform and assist with field and shop repairs and provide hands‑on repairs.
• Research spare parts needs and suggest spare parts packages; coordinate service requests with departments.
• Provide technical assistance in person or by phone; maintain relevant service department files and records.
• Travel as required to service sites; ensure safety and compliance with procedures.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Hydraulic troubleshooting

Communication skills

Reading technical diagrams

English fluency

Travel readiness

Education

High school diploma

Associate’s Degree in mechanical/hydraulic/electrical machinery

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Description

BAUER Equipment America is a leading global provider of foundation equipment and support to the foundation construction industry. We have offices and dealer network with locations throughout the United States. Recognized for its technological advances and innovation, BAUER Equipment America represents BAUER Maschinen across North and Central America. We are headquartered in Conroe, Texas and we operate a facility in Livermore, California.

We are looking for a Customer Service Rig Technician for our Conroe, TX location. This position would report to the Director of Service.

• Receives customer service requests, assesses customer needs, complaints, symptoms of customer equipment; diagnoses and suggests repair solutions to his or her manager or supervisor based on customer needs and resource availability; this includes, but is not limited to shop or field service repairs:

Conducts diagnoses.

Provides effective hands‑on repairs.

Researches and determines spare parts needs.

Suggests spare parts packages.

Provides effective and efficient technical assistance, in person or on the phone.

• Performs and/or assists with field and shop repairs.
• Coordinates service requests with appropriate Service departments and his or her manager/supervisor.
• Resolves product issues through effective identification, documentation, and communication with all affected parties.
• Assists in maintaining technical manuals.
• Assists in maintaining related service department files and office records.
• Knows and understands operating and technical procedures and workplace instructions.
• Perform various other duties and activities as assigned by supervisor.

Requirements

1. Education and Training – High school diploma required, Associate’s Degree in a mechanical, hydraulic or electrical machinery related field or equivalent diploma from a post‑secondary educational institution is desired.
2. Technical Requirements – Must have some proficiency in mechanical, electric and hydraulic troubleshooting and repairs. Must be knowledgeable in Microsoft Excel, Word, and Outlook. Must possess good communication skills and verbal and written fluency in the English language. Able to interpret some technical instructions, diagrams, flow charts, maintenance schedules and other relevant documentation. Must be willing and able to work overtime and on weekends or on call duty and be willing and able to travel up to but not limited to 80%, including internationally. Must have a valid passport and driver’s license.
3. Experience – At least 2 years of directly related training and/or experience.
4. Must be able to lift up to 50 lbs, stand, sit, kneel, crawl, see, read, hear, climb have the physical and mental ability to travel independently and the physical and mental ability to comply with customary workshop, office, job site work environments, safety requirements and other customary regulations and requirements in these environments. Must be physically and mentally able and licensed (as required) to operate heavy machinery, automobiles and light trucks, cranes, lifting equipment, computers and diagnostic equipment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Parental leave
• Referral program