Customer Service Return Agent - Savannah Airport (SAV)

National Car Rental; Savannah (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Employee discount

Job summary

National Car Rental at Savannah International Airport is hiring Return Agents to deliver friendly, efficient service during all stages of the rental process. The starting pay is $18.00 per hour and positions are available as full-time or part-time with multiple shift options.

Responsibilities include greeting customers, processing returns accurately, checking for belongings and vehicle damage, and providing clear rental information. Equal Opportunity Employer.

Qualifications

• Must be at least 18 years of age.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 1 year prior customer service, retail or administrative support experience.
• Valid driver's license with no more than 2 moving violations in 3 years.
• No drug or alcohol related conviction on driving record in past 5 years.

Responsibilities

• Greet customers arriving on the lot using prescribed dialogue.
• Identify items found in vehicles and place them in lost and found with unit number, date and time.
• Explain rental charges and provide accurate receipts.
• Provide transportation information to the airport terminal in a courteous manner.
• Complete return transactions with 100% accuracy.
• Inquire about service satisfaction and document any dissatisfaction.
• Check incoming vehicles for damage and direct customers to the damage/loss report counter.
• Verify fuel level and service alerts for mechanical or body damage.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position

The starting pay for this position is $18.00 / hour and is located at the Savannah International Airport (SAV): 400 Airways Ave Savannah, GA 31408.

We're hiring both Full-Time and Part-Time Rental Return Agents with multiple shift options to fit your schedule.

Full Time Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Part Time Benefits

• Paid time off
• Employee discount
• Training and development

Shifts Available

• 5:00 AM - 1:00 PM
• 10:00 AM - 6:00 PM
• 12:00 PM – 8:00 PM
• Weekends required- either Saturday or Sunday

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Complete return transactions with 100% accuracy.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Management reserves the right to modify, change or delete duties assigned.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years