Customer Service Retail Representative

Default Brand; Tukwila (WA); Sur place; USD 30 000 - 31 000; Plein temps

Avantages offerts par ce poste

401(k) plan

Employee discounts

Paid time off (PTO) up to 80 hours in

Résumé du poste

Ashley Furniture is hiring a Customer Service Representative to be the front-line ambassador for our stores, delivering exceptional service and administrative support for operations. You will greet customers, process orders, manage accounts, and assist with cash handling in a dynamic retail environment.

Qualifications include US work authorization, 18+ years old, and a high school diploma. Prior customer service experience is preferred; flexibility for weekends and holidays is expected.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• 1 year of customer service, office, and/or administrative experience preferred.

Responsabilités

• Greet customers in a warm, professional manner representing Ashley's brand image.
• Process sales orders accurately with required documentation and approvals.
• Manage customer credit applications and financing arrangements.
• Handle cash transactions and reconcile records under supervision.
• Address customer inquiries and resolve issues or escalate to management as needed.
• Support audits, inventory processes, and compliance checks with documentation.
• Maintain accurate records and prepare routine reports.
• Collaborate with sales, merchandising, and store staff to ensure smooth operations.
• Operate point-of-sale systems and Microsoft Office Suite.

Description du poste

• Pay or shift range: $21.65 USD to $22 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States.

Purpose at Ashley:

The CustomerService Representativeis the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. TheCustomer Service Representativeplays a vital role in building customer relationships andsupportsthe operational excellence that drives Ashley's retail success.

What You’ll Do

• Front Desk & Customer Service : Greet all customers in a warm, professional manner representing Ashley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
• Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
• Cash Handling & Financial Procedures : Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Audit & Compliance Assistance : Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience, preferred
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities–various shifts
• Thrive in a team environment

Compensation : This position pays an hourly rate of $21.65 - $22.00.

Benefits: When you join our family, you are eligible to participate in 401(k) and Employee Discounts. Depending on your hire date and any specific requirements of your work location, you may be eligible for up to 80 hours of PTO during the first calendar year of your employment, which includes paid sick leave in accordance with applicable legal requirements.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Notice for Washington Residents:

Please find important criminal background information here.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.