Customer Service Retail Representative

Ashley Furniture Industries; Tukwila (WA); On-site; USD 45,000 - 46,000; Full time

Benefits offered by this job

401(k) benefits

Employee discounts

Paid time off

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative at our Tukwila, WA location. You will serve as the front-line ambassador, delivering exceptional service and supporting store operations through administrative tasks, sales order processing, and customer communications.

Responsibilities include greeting customers, processing orders, managing customer accounts, handling payments, and assisting with audits.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.

Responsibilities

• Greet customers at front desk in a warm, professional manner.
• Process sales orders with accuracy and obtain required approvals.
• Maintain customer account information in retail systems.
• Handle cash transactions and reconcile per policy.
• Address customer inquiries and resolve issues.
• Support audits and inventory documentation.
• Prepare routine reports and file paperwork to standards.
• Collaborate with sales, merchandising and store staff.
• Operate POS and office software to complete tasks.
• Take on additional tasks as assigned by management.

Skills

Customer service

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Microsoft Office Suite

Retail management software

Job description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States.

Purpose at Ashley:

The CustomerService Representativeis the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. TheCustomer Service Representativeplays a vital role in building customer relationships andsupportsthe operational excellence that drives Ashley's retail success.

What You'll Do

• Front Desk & Customer Service: Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support:Assistwith processing sales orders accurately and efficiently, ensuring all required documentation iscomplete,and proper approvals are obtained beforefinalizingtransactions.
• Customer Account Management:Process customer credit applications,assistwith financing arrangements, andmaintainaccuratecustomer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution:Address customer inquiries and concerns professionally, escalating complex issues toManagementasappropriate whilefollowing up to ensure resolution.
• Audit & Compliance Assistance: SupportManagementwith operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation:Maintainaccuraterecords, prepare routine reports, and ensure all sales and office paperworkisproperly completed and filed according to company standards.
• Team Collaboration:Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customerexperienceand efficient store operations.
• Technology & Systems:Utilizepoint-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any addition tasks as assigned by management

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience,preferred
• Ability to work flexible hours, including weekends andholidays; including rotation for store opening and closing responsibilities - various shifts
• Maintain reliableattendance
• Thrive in a teamenvironment

Compensation

This position pays an hourly rate of $21.65 - $22.00.

Benefits

• When you join our family, you are eligible to participate in 401(k) and Employee Discounts.
• Depending on your hire date and any specific requirements of your work location, you may be eligible for up to 80 hours of PTO during the first calendar year of your employment, which includes paid sick leave in accordance with applicable legal requirements.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual's skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page:Corporate Social Responsibility

NOTICE FOR WASHINGTON RESIDENTS:

Please find important criminal background information here.

English version can be found here: FCA-Flyer_June 2026_English_Update

Spanish version can be found here: FCA-Flyer_June 2026_Spanish.pdf