Customer Service Representative

Default Brand; Burbank (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Extended health and dental benefits

Employee discount 10%–30%

Life/Disability Insurance

Flexible Spending Account

401K

Paid Time Off

California Paid Sick Leave

Job summary

Ashley Furniture in the United States is seeking a Customer Service Representative to act as the front-line ambassador for our stores. You will assist with customer interactions, orders, accounts, and cash handling, while supporting store operations.

The role focuses on delivering exceptional service, processing sales orders, and maintaining accurate records. A friendly, team-oriented candidate with MS Office proficiency will thrive in our expanding network.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts.
• Thrive in a team environment.

Responsibilities

• Front Desk & Customer Service: Greet customers professionally and provide excellent service in-person, on the phone, and via email.
• Sales Order Support: Assist with processing sales orders accurately and obtain necessary approvals.
• Customer Account Management: Handle credit applications, financing arrangements, and maintain accounts.
• Cash Handling & Financial Procedures: Process payments and reconcile transactions under supervision.
• Customer Issue Resolution: Address inquiries and escalate complex issues as needed.
• Audit & Compliance Assistance: Support audits and inventory processes with proper documentation.
• Reporting & Documentation: Maintain records and prepare routine reports.
• Team Collaboration: Work with sales, merchandising, and store staff to ensure smooth operations.
• Technology & Systems: Use POS, management software, and MS Office to perform duties.
• Complete any additional tasks as assigned by management.

Skills

Customer service

Microsoft Office

Teamwork

Flexible hours

Office administration

Education

High school diploma

Tools

Microsoft Office

Job description

• Pay or shift range: $18 USD to $22 USD

  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States.

Purpose at Ashley:

The CustomerService Representativeis the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. TheCustomer Service Representativeplays a vital role in building customer relationships andsupportsthe operational excellence that drives Ashley's retail success.

WhatYou'llDo

• Front Desk & Customer Service: Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support:Assistwith processing sales orders accurately and efficiently, ensuring all required documentation iscomplete,and proper approvals are obtained beforefinalizingtransactions.
• Customer Account Management:Process customer credit applications,assistwith financing arrangements, andmaintainaccuratecustomer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution:Address customer inquiries and concerns professionally, escalating complex issues toManagementasappropriate whilefollowing up to ensure resolution.
• Audit & Compliance Assistance: SupportManagementwith operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation:Maintainaccuraterecords, prepare routine reports, and ensure all sales and office paperworkisproperly completed and filed according to company standards.
• Team Collaboration:Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customerexperienceand efficient store operations.
• Technology & Systems:Utilizepoint-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete anyadditionaltasks as assignedbymanagement

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience,preferred
• Ability to work flexible hours, including weekends andholidays; including rotation for store opening and closing responsibilities - various shifts
• Thrive in a teamenvironment

What's In It for You:

When you joinus, you are eligible toparticipatein our comprehensive benefits programs,whichinclude:

• Extended health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/DisabilityInsurance
• Flex Spending Account
• 401K
• Paid Time off

Compensation: This position pays an hourly rate of $18.00 - $22.00.

Benefits:When you join our family, you are eligible toparticipatein our comprehensive benefits programs whichincludeHealth, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k),80 hourspaid vacation and40 hoursof California Paid Sick Leave.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are madeon the basis ofan individual's skills, qualifications, merit, and businessneeds.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.