Customer Service Retail Representative

Ashley-Furniture-Homestore; Tukwila (WA); Sur place; USD 30 000 - 31 000; Plein temps

Avantages offerts par ce poste

401(k)

Employee Discounts

PTO

Paid Sick Leave

Résumé du poste

Ashley Furniture is seeking a Customer Service Representative to greet customers, handle orders, and support store operations in a fast-paced retail environment.

You will assist with sales orders, credit applications, and financial transactions while maintaining accurate customer records and collaborating with the team. This role emphasizes excellent service, reliability, and adherence to policies in a dynamic setting.

Qualifications

• 1 year of customer service, office, and/or administrative experience.
• High school diploma or equivalent.
• Able to work flexible hours including weekends and holidays.

Responsabilités

• Front Desk & Customer Service: greet customers warmly and provide service across in-person, phone, and email.
• Sales Order Support: assist processing orders with proper documentation and approvals.
• Customer Account Management: manage credit apps and financing; keep accounts accurate.
• Cash Handling & Financial Procedures: follow cash handling and reconcile transactions.
• Customer Issue Resolution: address inquiries and escalate issues when needed.
• Audit & Compliance Assistance: support audits and inventory processes.
• Reporting & Documentation: maintain records and file sales and office paperwork.
• Team Collaboration: work with sales, merchandising, and staff.
• Technology & Systems: use POS, retail software, and MS Office.
• Complete additional tasks as assigned.

Connaissances

Customer service

Office experience

Team player

Formation

High school diploma

Outils

POS systems

Microsoft Office

Retail management software

Description du poste

• Pay or shift range: $21.65 USD to $22 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.

Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement. Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States.

Purpose at Ashley:

The CustomerService Representativeis the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer. This position serves as the first point of contact for customers, providing administrative support to store operations whileassistingwith various office functions. TheCustomer Service Representativeplays a vital role in building customer relationships andsupportsthe operational excellence that drives Ashley's retail success.

What You’ll Do

• Front Desk & Customer Service : Greet all customers in a warm, professional mannerrepresentingAshley's brand image. Provide exceptional customer service through all interactions including in-person, phone, and email communications.
• Sales Order Support:Assistwith processing sales orders accurately and efficiently, ensuring all required documentation iscomplete,and proper approvals are obtained beforefinalizingtransactions.
• Customer Account Management: Process customer credit applications,assistwith financing arrangements, andmaintainaccuratecustomer account information in retail management systems.
• Cash Handling & Financial Procedures : Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues toManagementasappropriate whilefollowing up to ensure resolution.
• Audit & Compliance Assistance : SupportManagementwith operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintainaccuraterecords, prepare routine reports, and ensure all sales and office paperworkisproperly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customerexperienceand efficient store operations.
• Technology & Systems: Utilizepoint-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management

What You Bring

• Legally authorized to work in the US.
• At least 18 years old
• High school diploma or equivalent
• Knowledgeable Microsoft Office Suite and system transactions
• 1 year of customer service, office, and/or administrative experience, preferred
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities–various shifts
• Thrive in a team environment

Compensation : This position pays an hourly rate of $21.65 - $22.00.

Benefits: When you join our family, you are eligible toparticipatein 401(k) and Employee Discounts. Depending on your hire date and any specific requirements of your work location, you may be eligible for up to80 hoursof PTO during the first calendar year of your employment, which includes paid sick leavein accordance withapplicable legal requirements.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are madeon the basis ofan individual’s skills, qualifications, merit, and businessneed.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

NOTICE FOR WASHINGTON RESIDENTS:

Please find important criminal background information here.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.