Customer Service Resolution Specialist

Medical University Hospital Authority (MUHA); South Carolina; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Parental leave

Disability insurance

Professional training

Competitive pay

Annual merit increase

Wellbeing resources

Tuition reimbursement

Employee discounts

Employee referral program

Flexible schedule

Certification incentive

Job summary

Medical University of South Carolina (MUSC) through its MCP entity seeks a Billing Liaison to support patient accounting and interdepartmental collaboration. The role involves resolving billing issues in Epic, managing queues for risk management and MyChart requests, and assisting management with escalated accounts.

The position emphasizes accuracy, adherence to metrics, and on-site patient counseling as needed, with comprehensive benefits and a focus on service excellence.

Qualifications

• Must have strong customer service and communication skills.
• Ability to resolve complex patient billing issues accurately.
• Attention to detail and adherence to department metrics.

Responsibilities

• Serve as liaison between departments and patient accounting staff.
• Resolve billing issues using Epic and other systems; process refunds and memos.
• Maintain accuracy and contribute to department metrics; escalate high-priority accounts.
• Assist management with escalated accounts and on-site patient counseling.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Tools

Epic

Job description

Job Description Summary

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina (MUSC) that provides healthcare to patients within the rural health network throughout the state of South Carolina.

Job Description

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.

Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.

Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes

Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.

Assists with on-site patient counseling and supports customer service as business needs dictate

Special projects as needed

Other duties as assigned

Employee Details

Entity MCP

Worker Type Employee

Worker Sub-Type Regular

Cost Center CC004513 MCP - Revenue Cycle

Pay Rate Type Hourly

Pay Grade Health-22

Scheduled Weekly Hours 40

Work Shift

Education High School Degree or Equivalent

Work Experience 1 year

Benefits

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees