Customer Service Resolution Specialist

MUSC Health; Charleston (SC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

Employer Sponsored Retirement Plan

Paid time off and extended sick leave

Paid Parental Leave

Disability insurance plan options

Continuous professional and clinical培训

Job summary

MUSC Community Physicians (MCP) is part of the Medical University of South Carolina and serves patients across the rural health network in South Carolina. The Customer Service Resolution Specialist acts as a liaison for billing issues and collaborates with patient accounting to maintain positive relationships.

The role requires a High School Degree or equivalent and 1 year of experience. Epic experience is a plus, with on-site work and a 40-hour work week. Competitive hourly pay offered.

Qualifications

• High school degree or equivalent required.
• 1 year of relevant work experience.
• Experience with patient billing or healthcare billing preferred.

Responsibilities

• Liaise between departments and patient accounting to resolve billing issues.
• Use Epic and other systems to handle refunds, corrections, memos, and reversals.
• Maintain accuracy and meet metrics; identify improvement trends.
• Assist management with escalated patient accounts; resolve high-priority issues.
• Support on-site patient counseling and customer service.
• Handle special projects as needed.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Customer service oriented

Education

High School Degree or Equivalent

Tools

Epic

Job description

Job Description Summary

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina (MUSC) that provides healthcare to patients within the rural health network throughout the state of South Carolina.

Job Description Summary

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina (MUSC) that provides healthcare to patients within the rural health network throughout the state of South Carolina.

The Customer Service Resolution Specialist serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004513 MCP - Revenue Cycle

Pay Rate Type

Hourly

Pay Grade

Health-22

Scheduled Weekly Hours

40

Job Description

• Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.
• Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.
• Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
• Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.
• Assists with on-site patient counseling and supports customer service as business needs dictate
• Special projects as needed
• Other duties as assigned

Education: High School Degree or Equivalent

Work Experience:1 year

Benefits

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options

Certification incentive program

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, http://www.uscis.gov/e-verify/employees