Customer Service Representitve (Program Assistant)-61007783

State of South Carolina; Orangeburg (SC); On-site; USD 38,000 - 39,000; Full time

Benefits offered by this job

15 days Annual Leave

15 days Sick Leave

13 Paid Holidays

Paid Parental Leave

Health, dental, vision insurance

Retirement plan options

401(k) or equivalent (Deferred Comp)

Job summary

The State of South Carolina's Department of Public Health is hiring a Customer Service Representative to assist on-site customers with vital records services. You will screen applications, determine entitlement, issue copies, and handle data entry and fee processing in a secure, audit-ready environment.

Preferred candidates may include bilingual Spanish skills, an associate or bachelor’s degree, and substantial clerical experience.

Qualifications

• State minimum: high school diploma and relevant program experience; a bachelor's degree may be substituted for the required program experience.
• Agency requires three (3) years of customer service experience and two (2) years of face cashiering or banking experience; on-site typing test at 45 wpm.
• Equivalent combination of education and/or experience may be considered; subject to approval by SCDPH leadership.

Responsibilities

• Assist customers with applications for certified copies of vital records and verify information and entitlement.
• Enter data into the electronic vital records system and handle fees; ensure audit-ready accountability.
• Initiate amendments and delayed certificates; perform general clerical duties and site housekeeping.
• Other duties as assigned related to the position.

Skills

Customer service

Typing 45 wpm

Spanish language

Education

High School Diploma

Bachelor's degree may be substituted for required experience

Associate or bachelor's degree preferred

Job description

Job Responsibilities

Careers at DPH: Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under supervision of the vital records site supervisor, functions as a Customer Service Representative in assisting on‑site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgements, legitimations, court orders and establishing delayed birth certificates.

• Assist customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents or no record is found.
• Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes.
• Following established policies initiates amendments by affidavits of correction, paternity acknowledgements, legitimations, and court orders; initiates the establishment of delayed certificates.
• Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc.
• Other duties as assigned related to the position.

Minimum And Additional Requirements

State Minimum Requirements: A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: Three (3) years of customer service experience, two (2) years of face cashiering or banking experience. Ability to type at a corrected rate of 45 wpm (on‑site test required).

Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Preferred Qualifications

Bilingual in Spanish, associate or bachelor's degree, and/or six (6) years of responsible clerical experience.

Additional Comments

EEO

The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION

Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN

In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD

If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant, being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

IMMUNIZATION

All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.

Benefits Package

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)
  • Enrollment in one of the listed plans is required for all Full Time Employees (FTE); please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK

The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work‑life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time‑limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

Employment Authorization and Visa Sponsorship

Applicants must be legally authorized to work in the United States at the time of hire and must maintain valid work authorization throughout the duration of their employment. This agency does not sponsor employment‑based visas, including but not limited to H-1B visas, nor does it provide sponsorship for permanent residency or other employment‑based immigration benefits now or in the future. Individuals who are authorized to work in the United States under Optional Practical Training (OPT) through a valid F-1 student visa may apply, provided they possess current employment authorization and do not require employer sponsorship to continue working in the United States at any point during employment. All offers of employment are contingent upon verification of identity and eligibility to work in the United States in accordance with federal law. This agency complies with all applicable federal employment eligibility verification requirements. By submitting this application, I certify that I am legally authorized to work in the United States and will not require employer sponsorship for a work visa now or at any time during employment.

Salary

Would you be willing to accept a salary within the hiring range of $37,944 - $39,000?