Administrative Specialist II-61008570

State of South Carolina; Mount Pleasant (SC); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

The State of South Carolina Department of Public Health seeks a clerical professional based at the Mt. Pleasant Health Department to support a multi-program clinic under the Preventive Health/Immunizations team.

The role involves front-desk duties, medical records management, and assisting in program processing using SCWIC, EHR, and related systems. You will perform client intake and ensure confidential, accurate record-keeping while aiding eligibility, billing, and administrative tasks.

Qualifications

• High school diploma required; related clerical experience may substitute.
• Experience with front-desk duties and client intake is a plus.
• Ability to maintain confidentiality and accurate records.
• Familiarity with SCWIC, EHR, SIMON, and AppXtender is preferred.

Responsabilités

• Greets clients, answers telephone calls, and schedules appointments in SCWIC and the EHR system.
• Assists clients with inquiries and provides general front-desk support.
• Manages paper and electronic medical records in accordance with agency policy, ensuring accuracy, compliance, and confidentiality.
• Supports daily clinic operations and contributes to maintaining a safe environment.
• Updates client profiles within SCWIC, SIMON, EHR, and AppXtender systems.

Description du poste

Job Responsibilities

Careers at DPH: Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity. This position is headquartered at the Mt. Pleasant Health Department (Charleston County). Under direct supervision of Preventive Health (PH) / Immunizations (IMZ) Team Lead and/or Administrative Manager. Performs a variety of duties for the multi-program clinic, including direct contact with clinic clientele and staff. Independently performs a variety of advanced duties involved in the operation of the Medical Records Department. Uses knowledge of operation and program processing of information to assist all programs in maintaining a quality and comprehensive medical record.

Clinic Operations / Health Department Operations

• Greets clients, answers telephone calls, and schedules appointments in South Carolina Women, Infants, and Children (SCWIC) and the Electronic Health Record (EHR) system.
• Assists clients with inquiries and provides general front-desk support.
• Manages paper and electronic medical records in accordance with agency policy, ensuring accuracy, compliance, and confidentiality.
• Supports daily clinic operations and contributes to maintaining a safe environment.

Client Financial Assessment & Eligibility Determination

• Conducts financial assessments to determine client eligibility according to program guidelines and the Patient Billing Administration Manual.
• Verifies healthcare coverage using the HDX database.
• Follows policies related to Petty Cash & Change Funds and Patient Billing to ensure accurate financial processes.
• Assists clients in completing Medicaid applications as indicated by financial findings.

Direct Client Services

• Meets, interviews, and assists clients during intake and check-out following all program policies and procedures.
• Accurately processes client information and completes required documentation.
• Updates client profiles within SCWIC, Statewide Immunization Online Network (SIMON), EHR, and AppXtender systems.

Customer Service

• Maintains strict confidentiality and upholds high standards of client privacy.
• Delivers customer service consistent with agency values and professional expectations.
• Collaborates with team members to ensure effective service delivery and fosters a positive, supportive work environment.

Administrative Support

• Completes and submits required documentation including Personnel Cost Accounting System (PCAS), South Carolina Enterprise Information System (SCEIS) entries, leave requests, and training requests.
• Participates in required and optional training to support development and maintain competency.
• Attends team meetings and contributes to team goals, discussions, and initiatives.

Public Health Preparedness & Emergency Response

• Participates in preparedness training, planning activities, and drills.
• Responds to public health emergencies, outbreaks, and other priority events as assigned.
• Provides support for Potassium Iodide (KI) activities and distribution.
• Performs other related duties and special projects as assigned related to the position, including required travel if requested, and responds as directed during emergencies which may occur outside normal work hours, and travel if requested.

Minimum And Additional Requirements

State Minimum Requirements: A high school diploma. Related clerical experience may be substituted for a high school diploma.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements: Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.

Additional Comments

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant, being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

IMMUNIZATION: All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against Measles, Mumps, Rubella, Pertussis, Varicella, and Hepatitis B prior to beginning employment.

The South Carolina Department of Public Health offers an exceptional benefits package for Full Time Employees (FTE) positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)
• Enrollment in one of the listed plans is required for all Full Time Employees (FTE); please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK

The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.