Administrative Specialist II - 61007036 (Anderson County)

State of South Carolina; Anderson (SC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Sick Leave

Paid Holidays

Parental Leave

Retirement plan

Hybrid/remote after 12 months

Job summary

The South Carolina Department of Public Health is seeking clerical support to assist in clinic operations and client services. This role includes registration interviews, determining eligibility, and ensuring services align with the agency's core values.

You will greet clients, manage inquiries, and process information in SCWIC, SIMON, EHR, and AppXtender systems, while maintaining confidentiality and collaborating with the team.

Qualifications

• High School Diploma or GED; related clerical experience may substitute for a diploma.
• One year of related clerical experience or GED with relevant experience.

Responsibilities

• Support clients by conducting registration interviews and assessing eligibility.
• Greet customers, answer calls, schedule appointments, and manage records.
• Process client information in SCWIC, SIMON, EHR, and AppXtender systems.
• Maintain confidentiality and ensure services align with program policies.
• Complete reports and participate in training and team meetings.

Education

High School Diploma or GED

Job description

Job Responsibilities

Careers at DPH: Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity

Under direct supervision supports clients in the agency's health services aligns clinics by conducting registration interviews, assessing financial eligibility, processing client information, and ensuring the delivery of services aligns with the agency's core values. This position follows the agency's policies and procedures to maintain efficient, confidential, and effective service delivery.

Clinic Operations or Health Department Operations: Greets customers, answers phone calls, schedules appointments in the SCWIC and EHR system, and assists clients with inquiries. Ensures smooth clinic operations by efficiently managing medical records, both paper and electronic, in compliance with established policies and guidance. Provides assistance with the operations and safety of the Health Department

Client Financial Assessment & Eligibility Determination: Assesses financial information to determine client eligibility based on established guidelines, program requirements and Patient Billing Administration Manual. Verifies healthcare coverage in the HDX database. Adheres to Petty Cash & Change Funds and Patient Billing program policies and procedures to ensure accuracy and compliance. Facilitates the completion of Medicaid applications as required by financial findings.

Direct Client Services: Meets, interviews, and assists clients during intake and check‑out, ensuring all interactions align with program policies and procedures. Processes client information accurately, completes medical records, and updates client profiles in SCWIC, SIMON, EHR, and AppXtender systems.

Customer Service: Maintains strict confidentiality and uphold the highest standards of client privacy. Ensures the delivery of services aligns with the agency's core values. Collaborates with other team members to ensure the effective delivery of services and promote a positive, professional and supportive working environment.

Administrative Support: Completes and submits all required reports, and documentation, including PCAS, SCEIS, leave requests, and in‑service/training requests, following agency policies and supervisor’s guidance. Participates in required and optional training opportunities to support professional development. Contribute to disaster response efforts as needed, supporting agency operations during emergencies. Actively participates in team meetings and contributes to team goals and initiatives.

Other Duties As Assigned

Minimum Requirements

A high school diploma. Related clerical experience may be substituted for a high school diploma.

Minimum and Additional Requirements

High School Diploma or GED with one (1) year related clerical experience or High School Diploma or GED with any amount of SCDHEC or SCDPH experience. Must possess a current driver’s license. Must be able to lift 30 pounds and able to sit or stand for long periods of time with some bending, reaching, stooping and pulling. Must possess tact and ability to communicate effectively, both orally and in writing with co‑workers and general public.

Immunization Requirements

All employees who are healthcare workers with job‑specific exposure risk are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, and Hepatitis B prior to beginning employment.

Preferred Qualifications

No preferred qualifications for this role.

Additional Comments

The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

If this position requires the applicant to possess a valid driver’s license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10‑year driving record.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long‑term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *

• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)
• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK

The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work‑life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time‑limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.