Customer Service Representative-Work from home-Flexible hours

Travel With Sann; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Travel With Sann is seeking a Customer Service Representative (CSR) in Austin to deliver excellent service and assist with daily customer needs. The role involves processing payments, handling transactions, and guiding customers to the appropriate department.

The ideal candidate demonstrates strong communication, attention to detail, and the ability to work independently or in a team while maintaining accurate records and knowledge of company policies.

Qualifications

• Attention to detail is required.
• Excellent verbal and written communication.
• Previous customer service experience.
• Strong organizational and problem-solving skills.
• Professional and friendly approach to customer interactions.
• Ability to handle confidential customer information.
• Cash-handling or financial-services experience is an advantage.
• Ability to work independently and as part of a team.

Responsibilities

• Assist customers with daily needs and inquiries.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain records.
• Process checks and other transactions smoothly.
• Answer incoming calls and route to correct department.
• Provide information about products and services.
• Maintain up-to-date knowledge of company policies.
• Follow procedures for transactions and requests.
• Maintain accurate customer records and documentation.
• Resolve customer concerns promptly and professionally.

Skills

Attention to detail

Verbal communication

Written communication

Cash handling

Problem solving

Teamwork

Confidential info handling

Independent work

Job description

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.;

Requirements

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.;