Customer Service Representative-Work from home-Flexible hours

Travel With Sann; Pensacola (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Travel With Sann is hiring a Customer Service Representative in Pensacola to provide excellent service, assist with daily customer needs, and ensure accurate handling of transactions.

The role emphasizes attention to detail, strong communication, and the ability to work both independently and as part of a team, with a professional, friendly customer-facing approach.

Qualifications

• Candidates should demonstrate strong attention to detail.
• Excellent verbal and written communication skills.
• Prior customer service experience is preferred.
• Strong organizational and problem-solving abilities.

Responsibilities

• Interact with customers, colleagues, and departments to meet needs.
• Process payments and deposits accurately.
• Handle cash transactions and keep precise records.
• Process checks and other transactions.
• Answer calls and route customers to the right department.
• Manage account/service-related transactions and inquiries.
• Resolve issues professionally and promptly.
• Maintain accurate customer records and documentation.
• Provide information on products and services.
• Stay informed on company policies and offerings.

Skills

Attention to detail

Communication

Customer service

Organization

Problem-solving

Professional demeanor

Job description

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.;

Requirements

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.;