Customer Service Representative-Work from home-Flexible hours

Travel With Sann; Sacramento (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Travel With Sann is seeking a Customer Service Representative (CSR) to join the team in California. The CSR will provide excellent customer service, assist with daily customer needs, and ensure transactions are handled accurately and efficiently.

Responsibilities include processing payments, handling cash, answering calls, and guiding customers to the appropriate department. The ideal candidate has strong communication skills and previous customer service experience.

Qualifications

• Must have strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities are required.
• Previous customer service experience is preferred.
• Professional and friendly approach to customer interactions is essential.

Responsibilities

• Collaborate with customers, employees, and internal departments to meet needs.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain precise records.
• Process checks and other customer transactions.
• Answer incoming calls and direct customers to the correct department.
• Handle account and service-related transactions with accuracy.
• Assist customers with inquiries about accounts and services.
• Resolve customer concerns promptly and professionally.
• Maintain accurate customer records and documentation.
• Provide information about company products and services.
• Stay updated on company policies, products, and services.
• Follow procedures for customer transactions and requests.

Skills

Attention to detail

Verbal and written communication

Customer service experience

Organizational skills

Problem solving

Job description

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.;

Requirements

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.;