Customer Service Representative-Work from home-Flexible hours

Travel With Sann; Knoxville (TN); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Travel With Sann seeks a Customer Service Representative to assist customers with daily needs and to ensure transactions are handled accurately and efficiently.

The ideal candidate will have strong communication skills, attention to detail, and the ability to work well both independently and as part of a team. This full-time on-site role is based in Knoxville, TN.

Qualifications

• Strong attention to detail.
• Excellent verbal and written communication.
• Previous customer service experience.
• Strong organizational and problem-solving skills.
• Professional and friendly customer interactions.
• Ability to handle confidential information.
• Cash handling or banking experience is a plus.
• Ability to work independently and in a team.

Responsabilités

• Work with customers and internal departments to meet needs.
• Process customer payments and deposits accurately.
• Handle cash transactions and maintain records.
• Answer calls and direct customers to the correct department.
• Assist with account and service inquiries.
• Maintain accurate customer records and documentation.
• Provide information about products and services.
• Follow procedures for customer transactions.

Connaissances

Attention to detail

Verbal and written communication

Customer service experience

Organizational skills

Problem-solving

Confidential information handling

Teamwork

Cash handling experience

Description du poste

Our company is looking for a Customer Service Representative (CSR) to join our team. The ideal candidate will provide excellent customer service, assist with daily customer needs, and ensure transactions and requests are handled accurately and efficiently.

Responsibilities

• Work with customers, employees, and internal departments to ensure customer needs are met;
• Process customer payments and deposits accurately;
• Handle cash transactions and maintain accurate records;
• Process checks and other customer transactions;
• Answer incoming calls and direct customers to the appropriate department;
• Process account and service-related transactions accurately;
• Assist customers with account and service inquiries;
• Resolve customer concerns in a professional and timely manner;
• Maintain accurate customer records and documentation;
• Provide information about company products and services;
• Maintain current knowledge of company policies, products, and services;
• Follow established procedures for customer transactions and requests.;

Requirements

• Strong attention to detail;
• Excellent verbal and written communication skills;
• Previous customer service experience;
• Strong organizational and problem-solving skills;
• Professional and friendly approach to customer interactions;
• Ability to handle confidential customer information;
• Previous cash-handling, banking, retail, or financial-services experience is an advantage;
• Ability to work effectively both independently and as part of a team.;