Customer Service Representative - Wooster Downtown Banking Ctr

The Commercial & Savings Bank; Wooster (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive base wage

Incentive compensation

Comprehensive benefits

401(k) with employer match

Paid time off

Job summary

The Commercial & Savings Bank is seeking a Customer Service Representative for the Wooster Downtown Banking Center. This full-time on-site role in Wooster, Ohio focuses on delivering exceptional customer service, handling transactions, growing customer portfolios, and strengthening community relations.

Education requires a high school diploma or GED. The position offers competitive wages and a broad benefits package, with emphasis on service standards and professional conduct within CSB values.

Qualifications

• High school diploma or GED is required.
• Provide exceptional service to customers and prospects.
• Follow CSB Customer Service & Retail Ready standards.

Responsibilities

• Serve customers in a professional and caring manner and build rapport to meet their needs.
• Promote CSB by participating in community activities and representing the bank professionally.
• Explain features and benefits of banking products/services and make suitable recommendations.
• Handle teller functions: complete transactions, balance cash drawer, and adhere to policies.
• Assist customers with safe deposit boxes, referrals, and daily end-of-day duties.
• Balance and monitor cash in ATMs and coin machines; assist with opening/closing the Banking Center.

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - Wooster Downtown Banking Ctr

Full Time Wooster, OH, US

2 days ago Requisition ID: 1307

The Commercial & Savings Bank (CSB) has been an independent community bank for 145 years, with 17 locations across Holmes, Medina, Stark, Tuscarawas, and Wayne counties. CSB is recognized as a top employer in our region as a nine-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio. This full-time position is located on-site at our Wooster Downtown Banking Center, in Wooster, Ohio. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary: Provide exceptional service to our customers and prospects, complete transactions, grow customer portfolios and strengthen community relations with the Banking Center.

Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Serve our customers in a professional and caring manner:
  • Adhere to CSB Customer Service & Retail Ready! Standards
  • Follow CSB's professional standards of dress and conduct.
  • Build rapport with customers by asking quality questions to help meet their needs
  • Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.
• Project a positive image of CSB:
  • Promote CSB by participating in community activities
  • Represent CSB through professional and courteous conduct.
• Execute service & sales initiatives to support growth in customer portfolios:
  • Utilize relationship banking principles during customer interaction
  • Understand and have the ability to explain the features and benefits of all banking products and services
  • Recommend products and services that fit the needs of the customer
• Operate the teller line within CSB established guidelines for providing excellent customer service and maintaining a productive workspace:
  • Complete customer transactions as outlined in the Retail Services Handbook while adhering to bank-wide policies and procedures
  • Maintain cash drawer within acceptable limits as outlined in Bank-wide Policies and Procedures
  • Balance cash drawer at end of every banking day
  • Assist customers in accessing safe deposit boxes
  • Provide customer referrals to bank personnel as appropriate
  • Scan proof work to Deposit Operations throughout each day
  • Perform end of day duties as needed, such as utilities and cash advance item reconciliation
• Count and balance cash in automated teller machines (ATM)
• Balance and complete regular maintenance on coin machine
• Assist Banking Center Manager in opening and closing the Banking Center
• Demonstrates a commitment to CSB's vision, mission, and core values and seeks to align one's behavior in such a way that gives these foundational principles the best chance at becoming a reality.

Education:A high school diploma or general education degree (GED) is required.

Summary of Employee Benefits:

• Competitive base wage
• Incentive compensation and profit sharing
• Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance – (plan and/or benefits eligibility requirements apply)
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle
• Training and professional development opportunities to help you reach your long-term goals
• Paid holidays available immediately upon hire
• Volunteerism opportunities to give back to our local communities

The Commercial & Savings Bank is an Equal Opportunity Employer.