Customer Service Representative, with sign design and production training

FASTSIGNS Parker/Castle Rock; Springfield (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

FASTSIGNS Parker/Castle Rock is seeking a friendly Customer Service Representative to be the first contact for current and prospective customers in our center. You will communicate by email, telephone, and in person to build lasting relationships and guide clients from inquiry to ongoing partnership.

The role includes cross training into sign production and possibly operating digital printers and engravers.

Qualifications

• Candidate should be people‑oriented with strong communication skills.
• Ability to build lasting relationships with customers.
• Willingness to learn signage processes and operate tools.

Responsibilities

• Be the initial contact for customers via email, phone, or in person.
• Assist in marketing and social media as part of daily duties.
• Learn and participate in the production process and tool usage.
• Prepare estimates, manage work orders, and ensure on-time delivery.

Skills

Customer service

Communication

Relationship building

Documentation

Teamwork

Job description

Do your friends and co-workers refer to you as a people person? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. Assisting with marketing and social media will also be part of your daily routine. A good driving record is a must.

Other aspects of this position is cross training into the actual production of the signs themselves and possibly training to use the digital printers and engravers. The ability to learn and use power tools, measuring tools, and to work independently as well as together with a helper.

The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry. Are you that person?

Compensation: $16.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.