Customer Service Representative

FASTSIGNS Parker/Castle Rock; Portland (OR); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

6 paid holidays

Paid time off

50% paid medical

Performance-based bonus

Job summary

FASTSIGNS Parker/Castle Rock in Portland, OR is seeking a Customer Service Representative who thrives on helping customers, building relationships and solving problems. You will be the first point of contact via email, phone, and in person, guiding prospects to become long-term clients.

The role emphasizes strong listening, organization, and teamwork, with opportunities to learn about estimates, work orders, and timely delivery. The team values attitude, growth, and a collaborative environment.

Qualifications

• Outgoing and responsive with a strong focus on customer relations.
• Excellent listening, documentation and organizational abilities.

Responsibilities

• Prepare estimates and implement work orders.
• Ensure timely delivery of finished orders.
• Engage in daily team meetings and support business/marketing plans.
• Build long-term relationships with customers and prospects.

Skills

People skills

Communication

Listening

Documentation

Organization

Job description

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone and in person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.

The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS has the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We have a tight knit crew that works great together and are strong believers that attitude is everything We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life.

Hourly with performance based bonus, 6 paid holidays, paid time off and 50% paid medical.

Compensation: $16.00 - $18.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.