Customer Service Representative

FASTSIGNS #70202; St. Louis (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic and ever-changing industry as a Customer Service Representative at an industry-leading franchise. This role offers the opportunity to engage with customers, solve problems, and build lasting relationships through excellent service. You'll be involved in preparing estimates, implementing work orders, and ensuring timely delivery of custom projects. With extensive training programs and a focus on personal and professional growth, this position is not just a job but a stepping stone for a rewarding career. If you are passionate about helping others and eager to learn, this is the perfect opportunity for you.

Qualifications

• Outgoing and responsive individuals with strong communication skills.
• Experience in customer service or sales is highly valued.

Responsibilities

• Act as the initial contact for customers via various communication channels.
• Build long-lasting relationships and assist customers with their needs.

Skills

Customer Service

Relationship Building

Communication Skills

Problem Solving

Organization

Listening Skills

Education

High School Diploma

Experience in Sales or Customer Service

Job description

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person, and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients.

The sign industry is ever-changing and dynamic. All you have to do is look all around, and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS, we pride ourselves on the best customer service in the Sign Industry, and to prove it, we survey our customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn, and has the ability to build relationships. Great listening skills, documentation, and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders, and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans, and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position; we are looking for someone that believes they are the best! We don’t consider this position as entry-level; we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry, we encourage you to apply. Are you that person?

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.