Customer Service Representative (Inside Sales Rep)

FASTSIGNS of West Metro, MN; Lake Forest (CA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Training opportunities

Job summary

FASTSIGNS is seeking a Customer Service Representative to be the first point of contact for current and prospective customers, interacting by email, telephone, in person, and at their place of business. This role focuses on building long-lasting relationships, turning prospects into customers and then into loyal clients, with the sign industry offering variety and growth.

The ideal candidate is outgoing, responsive and eager to learn, with strong listening, documentation, and organizational

Qualifications

• Strong customer service mindset with the ability to engage with customers across multiple channels.
• Excellent listening, documentation and organizational skills.
• Ability to learn quickly and contribute to a growing sign shop operation.

Responsibilities

• Be the first point of contact for current and prospective customers via email, phone, in person, and at their business location.
• Build long-lasting relationships by turning prospects into customers and then into loyal clients.
• Participate in daily team meetings and help execute business and marketing plans to support center success.

Skills

Customer service

Relationship building

Communication

Organization

Job description

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.

As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.

The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.

FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey the customers to ensure we constantly improve our service.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don’t consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life.

Compensation: $20.00 - $22.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.