Customer Service Representative with Logistics

AdeptHR; United States; On-site; USD 25,000 - 28,000; Full time

Job summary

AdeptHR is seeking a Customer Service Representative with a logistics background for an on-site, full-time role. You will link warehouse operations with customers, manage order flow, coordinate with carriers, and ensure shipments arrive on time and complete.

The role emphasizes accurate communication, managing multiple priorities, and maintaining vendor compliance while supporting invoice accuracy and collaboration with the warehouse team.

Qualifications

• Logistics, distribution, or manufacturing background.
• Experience handling routing requests and vendor compliance.
• Knowledge of LTL vs TL shipping.
• Strong verbal and written communication.
• Able to meet tight shipping deadlines.

Responsibilities

• Allocate orders in WMS to keep warehouse running efficiently.
• Generate shipping labels and manage routing requests.
• Create Bills of Lading and coordinate LTL/TL shipments.
• Manage small parcel shipments with FedEx Ship Manager and UPS Worldship.
• Provide proactive updates to customers on order status.
• Invoice customers for value-added services.
• Collaborate with warehouse team to ensure smooth operations.

Skills

Logistics experience

Vendor compliance

Shipping knowledge

Communication skills

Organizational skills

Tools

WMS

FedEx Ship Manager

UPS Worldship

Job description

Customer Service Representative with Logistics

Full-time Not Specified On-site $18 - $20/hr

Posted Tuesday, 10/6/2026

Overview

At AdeptHR, we connect logistics precision with exceptional customer care. We are looking for a Customer Service Representative with a background in logistics, distribution, or manufacturing to serve as the critical link between our warehouse operations and our clients. In this role, you will do more than answer questions—you will actively manage the flow of orders, coordinate with carriers, and ensure that our retail partners receive their shipments on time and in full compliance. If you enjoy solving practical puzzles, working in a steady operational rhythm, and keeping clients informed, this role offers a direct path to growing your career in logistics and supply chain operations.

What Success Looks Like

In your day-to-day work, you will balance administrative organization with clear client communication. You will be successful if you can manage multiple shifting priorities while keeping a close eye on the details. Your daily and weekly responsibilities will include:

• Allocating orders in our Warehouse Management System (WMS) to keep the warehouse floor running efficiently.
• Generating UCC and shipping labels, and submitting and collecting routing requests.
• Creating accurate Bills of Lading (BOL) and coordinating LTL (Less-Than-Truckload) and TL (Truckload) shipments.
• Managing small parcel shipping operations using tools like FedEx Ship Manager and UPS Worldship.
• Providing proactive, professional updates to customers regarding their order status and resolving shipping inquiries promptly.
• Invoicing customers for value-added services accurately.
• Collaborating closely with warehouse captains, managers, and other team members to keep operations running smoothly.

Over time, success in this role means helping our facility maintain a high vendor compliance rating, reducing chargebacks, and building strong, trusting relationships with our customers.

What You Bring

Must-Have Qualifications

• A professional background in a logistics, distribution, or manufacturing environment.
• Practical experience handling routing requests and vendor compliance for retailers.
• A solid understanding of basic shipping practices, including the operational differences between LTL and TL shipments.
• Clear, professional verbal and written communication skills.
• Strong organizational skills and the ability to work under tight daily shipping deadlines.

Nice-to-Have Qualifications

• Two or more years of experience working in a third-party logistics (3PL) environment.
• Familiarity with Warehouse Management Systems (WMS) and VICS Bills of Lading.
• Hands-on experience using FedEx Ship Manager and UPS Worldship.

Join Our Team

If you are ready to bring your logistics experience to a team that values your organization, problem-solving skills, and dedication to customer service, we would love to hear from you.