Customer Service Representative with French

Solenis; United States; Hybrid; USD 35,000 - 63,000; Full time

Benefits offered by this job

Hybrid working schedule

Private medical care

Life insurance

Travel insurance

Employee retirement plan

Sports card (Multisport)

Employee Assistance Program

Job summary

Solenis is seeking a customer service/administration professional for a hybrid role at our Warsaw location. You will manage orders end-to-end, respond to inquiries, and coordinate with European plants and warehouses. The role requires fluent English and French, strong communication, and the ability to work under pressure in a multicultural environment.

We offer hybrid work, private medical care, insurance, and employee benefits. All candidates eligible to work in the EU are welcome to apply.

Qualifications

• Experience in customer service or administration; internships in logistics welcomed.
• Fluent English and French required.
• Strong communication and ability to work in a multicultural environment.
• High level of analytical skills and ability to work under pressure.
• Team player with creativity and engagement.
• Proficiency in MS Office; SAP is a plus.

Responsibilities

• Receive, enter and manage customer orders from receipt to shipment and returns.
• Respond to routine customer inquiries concerning orders.
• Handle incoming calls from stakeholders and resolve inquiries promptly.
• Track order status and communicate issues; coordinate with plants in Europe and warehouses.
• Maintain daily communication with customers and respond to needs.
• Support optimization of transport and logistic projects.
• Process claims from customers and provide feedback on status.
• Proactively work to resolve customers’ complaints.

Skills

Fluent English and French

Strong communication

Multitasking

Team player

SAP knowledge

MS Word, Excel, Outlook

Tools

SAP

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2026 US Best Managed Company, recognized three years in a row.

Employment Type: Full-time

Contract: Contract of employment (PL: Umowa o Pracę)

Office Location: Giełdowa Street 1, Warsaw (near Rondo Daszyńskiego)

Work Mode: Hybrid (3 days in the office, some flexibility possible)

Key Responsibilities

• Receive, enter and manage customer orders from order receipt to shipment of product and any returns;
• Respond to routine customer enquiries concerning orders
• Handle incoming phone calls from various stakeholders and resolve inquiries promptly and effectively.
• Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider
• Maintain communication on a daily basis with customers and take action in order to respond on their needs
• Support organization in optimization transport and logistic projects
• Claims receiving from customers
• Proactive work to solve customers’ complaints
• Giving feedback to customers regarding the status of complaints

Requirements

• Experience in customer service or administration area, candidates after internships within logistic area are also very welcomed
• Fluent English and French
• Strong communication and interpersonal skills, as well as ability to work in a multicultural environment
• High level of analytical skills andd ability to work under pressure
• Team player with creativity, engagement, high level of multitasking skills
• Knowledge of Microsoft Word, Excel and Outlook
• Knowledge of SAP will be an advantage

What We Offer

• Hybrid working schedule
• Private medical care by Lux-MED
• Life insurance and Travel insurance
• Employee retirement plan (PPE) after trial period
• Sports card (Multisport) - partially employer-funded
• Employee Assistance Program for Employees and Families

All candidates must be eligible to work in the EU area.

Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.