Customer Service Representative – (WAUKB)

Accurate Personnel; Oak Creek (WI); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Accurate Personnel is hiring immediately for a Customer Service Representative to join our Oak Creek team. This role supports shipment bookings with data entry, documentation, tracking, and cross‑team communication.

The position offers a $26/hour pay, a comprehensive benefits package, and multiple shift options including day and night hybrid schedules in Oak Creek, WI. Candidates should have a high school diploma and strong attention to detail.

Qualifications

• High school diploma or equivalent required.
• Prior clerical, administrative, transportation, warehouse, customer service, or logistics experience preferred.
• Strong attention to detail and ability to perform repetitive work accurately.
• Proficient with email, spreadsheets, and data-entry systems.
• Ability to follow written instructions and manage priorities.

Responsibilities

• Perform accurate data entry and maintain shipment, customer, and service-provider information in approved systems.
• Support document collection, validation, indexing, scanning, filing, and record management.
• Manage shipment booking activities from booking instructions through confirmed capacity and operational handoff.
• Monitor shipment timing, routing, capacity, and issues while following established procedures.
• Communicate booking status, capacity constraints, timing changes, and shipment issues to appropriate stakeholders.
• Assist with shipment tracking, status checks, reports, and follow-up activities.
• Monitor shared queues, email boxes, and reports, and route items to the appropriate Agent, Lead, or Supervisor.
• Prepare documents, update logs, research missing information, and organize records.

Skills

Attention to detail

Data entry

Communication skills

Email & spreadsheets

Education

High school diploma or equivalent

Job description

HIRING IMMEDIATELY: CUSTOMER SERVICE REPRESENTATIVE IN OAK CREEK, WI

Accurate Personnel is hiring immediately for a Customer Service Representative to join our team in Oak Creek, WI. This role provides clerical and operational support for shipment bookings, including data entry, documentation, shipment tracking, and communication with internal teams and external contacts.

Pay, Schedule, and Location

• $26/hour
• Excellent benefits package, including medical, dental, and vision
• 2nd Shift: Monday – Friday, 3:00pm to 12:00am
• Day Shift Hybrid: Monday and Friday 9:00am to 6:00pm, Saturday and Sunday 6:00am to 7:00pm
• Night Shift Hybrid: Monday and Friday 7:00pm to 6:00am, Saturday and Sunday 6:00pm to 7:00am
• Located in Oak Creek, Wisconsin

Duties and Responsibilities

• Perform accurate data entry and maintain shipment, customer, and service-provider information in approved systems
• Support document collection, validation, indexing, scanning, filing, and record management
• Manage shipment booking activities from booking instructions through confirmed capacity and operational handoff
• Monitor shipment timing, routing, capacity, and issues while following established procedures
• Communicate booking status, capacity constraints, timing changes, and shipment issues to appropriate stakeholders
• Assist with shipment tracking, status checks, reports, and follow-up activities
• Monitor shared queues, email boxes, and reports, and route items to the appropriate Agent, Lead, or Supervisor
• Prepare documents, update logs, research missing information, and organize records
• Identify missing, inconsistent, or inaccurate information and escalat?
• Follow written procedures, security requirements, and confidentiality standards
• Communicate professionally with internal teams and approved external contacts
• Meet productivity, quality, attendance, and schedule expectations

Requirements and Qualifications

• High school diploma or equivalent required
• Prior clerical, administrative, transportation, warehouse, customer service, or logistics experience preferred
• Strong attention to detail and ability to perform repetitive work accurately
• Comfortable using email, spreadsheets, web-based applications, and data-entry systems
• Ability to follow written instructions, learn new processes, and manage priorities
• Professional written and verbal communication skills
• Dependable attendance and ability to consistently work the assigned schedule, including overnight or weekend hours when applicable
• Ability to protect confidential business, customer, and shipment information
• Ability to work independently while contributing to a team environment

(Salary range based on experience)

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws