Customer Service Representative - Vietnamese Speaking

Brio Water; Glendale (CA); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career growth opportunities

Job summary

Brio Water Technology seeks a Vietnamese-speaking Customer Service Representative to handle high-volume inbound calls, assist with product setup and troubleshooting, and manage claims and replacements. You’ll document interactions and collaborate with teams to ensure timely resolutions while driving customer satisfaction in a fast-paced environment. The role requires Japanese?

No. It requires fluency in Vietnamese and English, strong communication, and a proactive, detail-oriented approach.

Qualifications

• 1-2+ years of call center or high-volume customer service experience.
• Experience supporting e-commerce customers is a plus.
• Familiarity with ERP systems (Sage preferred) is a plus.
• Experience using Salesforce or similar CRM tools is a plus.
• Strong communication skills with a bubbly, personable, and professional demeanor.
• Ability to handle constructive feedback and continuously improve performance.
• Highly detail-oriented with strong organizational and follow-up skills.
• Comfortable multitasking and managing multiple priorities.
• Basic computer skills (Excel, Word, Outlook).
• Reliable attendance and strong work ethic.

Responsibilities

• Handle high volume inbound calls and provide timely, professional support
• Assist customers with product setup, troubleshooting, and technical guidance
• Process claims, replacements, and warranty related requests
• Resolve customer concerns with a strong focus on customer satisfaction and retention
• Accurately document interactions and updates in internal systems
• Identify opportunities to upsell products or services (no commission, bonus incentives available)
• Collaborate with internal teams to ensure smooth resolution of customer issues
• Maintain a positive, solution-oriented attitude in a fast-paced environment

Skills

Vietnamese language

Customer service

Communication skills

CRM experience

Multitasking

Tools

Salesforce

Sage ERP

Job description

Customer Service Representative - Vietnamese Speaking

About the company

Brio Water Technology, a Home Organizers, Inc. company, is a market leading water products brand that has helped millions stay hydrated through its unique and innovative product line. We offer full home water solutions designed to elevate the way people hydrate, combining sophisticated technology with modern, top tier design to deliver exceptional performance, customer satisfaction, and enhanced functionality.

Brio Water is a market-leading water product company that has helped millions stay hydrated through innovative,designforwardsolutions. We provide full home and commercial water systems that combine advanced technology with sleek, modern design. Our mission is to elevate the hydration experience while delivering exceptional service to every customer.

About the role

We're looking for a Vietnamese-speaking Customer Service Representative who thrives in a fast-paced, high-volume call center environment and is passionate about delivering an exceptional customer experience. In this role, you'll handle back-to-back inbound calls, assisting customers with product troubleshooting, setup, and issue resolution. You'll also manage claims, replacements, and escalations while identifying opportunities to educate customers and recommend Brio products that meet their needs.

The ideal candidate is fluent in both Vietnamese and English , detail-oriented, coachable, energetic, and an effective communicator who is comfortable managing a high volume of customer interactions. This is a great opportunity for someone who enjoys problem-solving and is looking to grow within the company.

What you'll do

• Handle high volume inbound calls and provide timely, professional support
• Assist customers with product setup, troubleshooting, and technical guidance
• Process claims, replacements, and warranty related requests
• Resolve customer concerns with a strong focus on customer satisfaction and retention
• Accurately document interactions and updates in internal systems
• Identify opportunities to upsell products or services (no commission, bonus incentives available)
• Collaborate with internal teams to ensure smooth resolution of customer issues
• Maintain a positive, solution-oriented attitude in a fast-paced environment

Qualifications

• 1-2+ years of call center or high-volume customer service experience
• Experience supporting e-commerce customers is a plus
• Familiarity with ERP systems (Sage preferred) is a plus
• Experience using Salesforce or similar CRM tools is a plus
• Strong communication skills with a bubbly, personable, and professional demeanor
• Ability to handle constructive feedback and continuously improve performance
• Highly detail-oriented with strong organizational and follow-up skills
• Comfortable multitasking and managing multiple priorities
• Basic computer skills (Excel, Word, Outlook)
• Reliable attendance and strong work ethic

What we're looking for

• Someone who genuinely cares about the customer experience
• A team player who brings positive energy to the workplace
• A quick learner who can adapt to new systems and processes
• A self-starter who can work independently while staying aligned with team goals
• Someone interested in long-term growth opportunities within Brio

Pay

• $24.00 per hour
• Performance-based bonus incentives tied to sales and customer outcomes
• Opportunity for career growth and advancement within the company

We believe in recognizing and rewarding our employees for a job well done. We offer growth potential for motivated individuals, competitive compensation, and a comprehensive benefits package, including: