Customer Service Representative- Veterinary Hospital

Animalcarecenters; Pennsylvania; On-site; USD 15,000 - 19,000; Part time

Benefits offered by this job

Pet care discount

Uniform stipend

Wellness program

Employee discounts

Monthly bonus

Job summary

Sycamore Veterinary Hospital in Newtown, PA is hiring a part-time Customer Service Representative to greet clients, manage phones, schedule appointments, and support our front desk team.

The role emphasizes friendly service, professionalism, and accuracy; no Sundays or holidays; compensation based on experience; veterinary experience is a plus but not required; join a growing practice focused on exceptional client care.

Qualifications

• Previous customer service experience preferred.
• Veterinary or medical office experience is a plus, but not required—we're happy to train the right person.
• Excellent written and verbal communication skills.

Responsibilities

• Welcome clients and their pets with warmth and professionalism.
• Answer a multi-line phone system and provide exceptional customer service.
• Schedule appointments across multiple doctors and services.
• Check patients in and out efficiently.
• Process invoices and payments accurately.
• Create and send client communications with strong grammar and detail.

Skills

Customer service

Communication

Multitasking

Tech-savvy

Team collaboration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative- Veterinary Hospital

Part Time Customer Service Rep Newtown, PA, US

Salary Range: $15.00 To $19.00 Annually

Join Us During an Exciting Time of Growth!

Sycamore Veterinary Hospital is growing, and we'd love for you to grow with us.

As we welcome another veterinarian to our medical team and expand into two buildings, we're looking for one to two Part-Time Customer Service Representatives to help us continue delivering the exceptional care and outstanding client experience our community has come to expect.

If you love helping people, thrive in a fast-paced environment, and enjoy being part of a supportive team that works hard, celebrates successes, and genuinely enjoys coming to work, we'd love to meet you.

Our Client Service Representatives are often the first and last impression of our hospital. We're looking for someone who brings positivity, professionalism, and a passion for helping others while keeping everything running smoothly behind the scenes.

What You'll Do

• Welcome clients and their pets with warmth and professionalism
• Answer a multi-line phone system and provide exceptional customer service
• Schedule appointments across multiple doctors and services
• Check patients in and out efficiently
• Process invoices and payments accurately
• Create and send client communications with strong attention to grammar and detail
• Make follow-up calls, appointment reminders, and client outreach
• Navigate multiple software platforms with confidence
• Collaborate with veterinarians, technicians, and support staff to keep the hospital running smoothly
• Help maintain an organized, positive, and efficient front desk

What We're Looking For

We're searching for someone who is:

• Friendly, outgoing, and genuinely enjoys working with people
• Positive, dependable, and solution-oriented
• Comfortable multitasking in a busy environment
• Tech-savvy and confident learning multiple software systems
• An excellent communicator, both verbally and in writing
• Detail-oriented with strong organizational skills
• Able to remain calm and professional during busy or emotional situations
• Passionate about creating exceptional client experiences

Previous customer service experience is preferred. Veterinary or medical office experience is a plus, but not required—we're happy to train the right person with the right attitude.

Schedule

We're hiring1-2 Part-Time team members with flexible scheduling.

Typical availability includes:

• Flexible afternoon/evening shifts during the week
• No Sundays
• No holidays

This position is perfect for someone looking for consistent part-time hours while maintaining an excellent work-life balance.

Compensation is based on experience, communication skills, and customer service excellence. Veterinary experience is welcomed but not required.

Why Join Sycamore Veterinary Hospital?

At Sycamore Veterinary Hospital, we believe people do their best work when they feel supported, respected, and empowered. We foster a collaborative environment where everyone's contributions matter, ideas are welcomed, and success is celebrated together.

When you join our team, you'll enjoy:

• Generous employee pet care discount
• Uniform stipend
• Journey Behavioral Health Program
• Employee Assistance Program (EAP)
• ADP LifeMart employee discounts
• Monthly bonus potential
• A supportive, positive team culture
• The opportunity to work alongside a team practicing gold-standard veterinary medicine while continuing to learn and grow
• A workplace that values collaboration, professional development, and work-life balance

If you're someone who enjoys making people feel welcome, loves staying organized, and wants to be part of a growing hospital that's committed to exceptional patient care and outstanding client service, we'd love to hear from you.

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