Customer Service Representative - Veterinary

Star Valley Veterinary Clinic; Pacifica (CA); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Benefits package

Saturday hours

Job summary

Coastal Cat Clinic in Pacifica, CA is seeking exceptional Client Service Representatives who bring warmth, compassion, and professionalism to every interaction. You will be the first and last point of contact, helping shape a calm, feline-focused client experience.

The CSR will welcome clients at check-in, coordinate appointments, and support the medical team to ensure smooth clinic operations. A genuine love for cats and client service is essential.

Qualifications

• Minimum of 1 year related experience required.
• Availability for 8-hour shifts.
• Saturday hours required.

Responsibilities

• Greet clients at check-in and check-out.
• Coordinate appointments and reminders.
• Support the medical team and maintain a calm, welcoming front-desk environment.

Skills

Communication

Organizational skills

Multitasking

Empathy

Cat lover

Job description

Have you ever noticed how cats seem to know exactly who they trust? At Coastal Cat Clinic, we believe that first impressions matter — for both our feline patients and their people. That’s why we are seeking exceptional Client Service Representatives who bring warmth, compassion, and professionalism to every interaction.

As the first and last point of contact in our Gold Certified Cat Friendly Practice, our CSR team plays a pivotal role in shaping the client and patient experience. From welcoming clients at check-in to coordinating appointments and supporting the medical team, our CSRs help create a calm, positive environment that reflects our dedication to feline-focused care.

We are looking for individuals who offer:

• Strong communication and organizational skills
• The ability to multitask in a busy setting
• Kindness, empathy, and professionalism
• A genuine love for cats and commitment to client service

This position offers 8-hour shifts, with compensation based on experience ranging from $20–$23 per hour. Coastal Cat Clinic also provides a competitive and comprehensive benefits package. Please note that Saturday hours will be required at this time.

Our goal is to be recognized for the passion and high-quality care we provide to our feline community. We want every cat, and every client, to feel comfortable, valued, and cared for from the moment they walk through our doors.

Minimum of 1 year related experience required.