Customer Service Representative Veolia NA

Veolia Water Milwaukee LLC; West Nyack (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team. In this role, you will serve as the vital link between customers and the company, handling inquiries about billing, meter readings, and payment processing. Your responsibilities will include managing customer accounts, processing payments, and ensuring that all inquiries are resolved efficiently. This position offers an opportunity to work in a supportive environment with a comprehensive benefits package, including health insurance and a 401(k) plan. If you are passionate about providing excellent customer service and want to make a difference in your community, this role is perfect for you.

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Qualifications

• High School Diploma/GED required for this customer service role.
• Strong communication and billing management skills needed.

Responsibilities

• Handle customer inquiries related to billing and service applications.
• Process payments and maintain customer account records.
• Operate office machines and manage incoming calls.

Skills

Customer Service

Billing Management

Communication Skills

Office Machine Operation

Education

High School Diploma/GED

Tools

Customer Service Software

Job description

Company Description

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

Job Description

Position Purpose:

Under general direction of Supervisor, employee shall perform customer and field activities related to phone calls, billing, adjustments, collection and/or shut off of customer accounts. Employee will act as a liaison between departments and customers as needed. Handle various other tasks as assigned by management.

Primary Duties/Responsibilities:

• Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payments and payment processing, applications for service lines, and advises customers of tariff rate changes and any fees associated with billing or adjustments.
• Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits and transmittals daily.
• Opens, routes and processes incoming mail.
• Processes and maintains meter related and customer account records, including field orders, to do’s, Hi Lows, zero consumption, and consecutive estimate reports.
• Handles customer and field personnel calls and requests and completes such calls and requests or relays information as necessary to ensure timely resolution.
• Operates usual office machines and related customer service software/programs.
• Greets and receives visitors at the building and directs them accordingly.
• Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary.
• Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, website responses, and faxes.

Work Environment:

• Shift work requirement: Monday – Friday.

Qualifications

Education/Experience/Background:

• High School Diploma/GED is required.

Additional Information

Pay Rate: $27.55 per hour.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.