CUSTOMER SERVICE REPRESENTATIVE - VALLEY BANKING CENTER

Springs Valley Bank & Trust Company; French Lick (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Springs Valley Bank & Trust Company in French Lick, Indiana seeks a Deposit Operations associate to handle customer transactions and cash confidently.

You will process holds, stop payments, and address changes, while promoting services and cross-selling where appropriate. Requires a high school diploma and 2+ years of personal banker experience, with a focus on accuracy and compliance.

Qualifications

• Two or more years of personal banker experience.
• Cross-sell experience with new accounts and services (ATM, EFT).
• Strong communication, organizational and mathematical skills.

Responsibilities

• Receive and cash checks and cash for accounts; verify amounts and record transactions.
• Balance cash drawer; report discrepancies to supervisor promptly.
• Process account holds, stop-payment orders, address changes and similar services.
• Promote bank products and services based on customer needs within policy.
• Identify cross-sell opportunities and refer customers to sales staff.
• Assist in night depository operations and maintain deposit area supplies.
• Perform branch capture of transactions and maintain product knowledge.
• Ensure compliance with all bank policies and procedures.

Skills

Cash handling

Customer service

Cross-selling

Interpersonal skills

Computer skills

Attention to detail

Education

High school diploma or equivalent

Job description

DEPARTMENT: Deposit Operations

LOCATION: French Lick, Indiana

CLASSIFICATION: Non - Exempt

REPORTS TO: Banking Center Manager

SUPERVISES: No supervisory responsibilities

JOB SUMMARY: Provides exceptional customer service and maintains a customer focused culture.

MAJOR DUTIES & RESPONSIBILITIES:

• Is responsible for comprehensive, prompt and efficient customer transactions. Receives & cashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records.
• Balances cash drawer and compares totals to computer-generated sheet. Reports any discrepancies to the supervisor immediately.
• Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services.
• Promotes and explains financial institution services and products based on customer's needs, within compliance of financial institutions standards.
• Identifies cross-sell opportunities and refers customer to appropriate sales member.
• Assists in the night depository function.
• Ensures deposit area is properly stocked with forms, supplies, etc.
• Performs Branch Capture of transactions.
• Continually increases product and service knowledge, to meet customer demands.
• Makes product and service recommendations to Banking Center Managers.
• Responsible for complying with all financial institutions policies and procedures.
• Actively achieves individual sales, referral, operational, and community involvement goals.
• Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc...
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent.
• Two or more years of personal banker experience (including completion of in-house training)
• Proven ability to cross-sell, perform new account activities, and/or other higher-level activities (ATM, EFT, etc...)
• Good interpersonal communication, organizational, mathematical and computer skills.

EOE, including disability/vets