Customer Experience Banker - Plainfield, IN

Huntington National Bank; Plainfield (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker in Plainfield, Indiana. This role is integral to providing exceptional service and building relationships with customers. Responsibilities include educating customers on financial products, resolving issues, and adhering to operational policies. Candidates should have a high school diploma or GED and at least one year of relevant experience. The position offers a supportive, diverse work environment with potential for flexible arrangements.

Qualifications

• Minimum of 1 year customer service or military experience in a relevant role.
• Proficiency in consumer deposit products and cash handling.

Responsibilities

• Providing excellent customer service and resolving customer issues.
• Identifying opportunities to grow customer relationships.
• Educating customers on bank products and services.
• Adhering to operational and regulatory policies.

Skills

Customer service

Sales acumen

Relationship management

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Summary

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered everyday to help our customers achieve their financial goals. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services. You process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.

Duties & Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Basic Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Preferred Qualifications

• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Employment Type

Exempt Status: No – eligible for overtime pay.

Workplace Type

Office – certain positions outside the branch network may be eligible for flexible work arrangement (in-office and work-from-home). Remote roles may come to office for meetings. Specific arrangement provided by hiring team.

Equal Opportunity Employer

Huntington is an Equal Opportunity Employer.