Relationship Banker

Valley Bank; Nutley (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Valley Bank is seeking a Banking Service Professional, Personal Banker, to deliver comprehensive sales and service support in a busy branch environment. You will educate clients, analyze needs, and provide banking solutions while performing teller and platform transactions with accuracy.

The role emphasizes cross-selling, maintaining strong product knowledge, and promoting online and mobile banking. A background in retail banking with solid communication and multitasking skills is preferred.

Qualifications

• 1 year of business services experience in branch banking or completion of Valley Retail training.
• High school diploma or GED required.
• Associates or Bachelor's degree preferred in accounting, business, finance, economics, or related field.
• Strong communication and customer service skills.
• Proficient in computer skills.

Responsibilities

• Support sales and service activities within the banking office.
• Educate clients and recommend banking solutions.
• Perform teller and platform transactions and ensure accurate cash handling.
• Open new accounts (checking, savings, CDs, IRAs) and discuss loan products.
• Demonstrate online and mobile banking capabilities.
• Meet regulatory and compliance requirements.

Skills

Verbal & written communication

Customer service

Analytical thinking

Decision making

Instruction interpretation

Retail banking knowledge

Attention to detail

Multitasking

Computer skills

Education

High School Diploma or GED

Associates or Bachelor's degree preferred

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. Provides a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. Perform a variety of routine banking transactions (teller and platform), while supporting the Market Manager in achieving quality service and complying with operational procedures.

Responsibilities Include But Are Not Limited To

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.

Required Skills

• Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
• Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.
• Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

Required Experience

• High School Diploma or GED equivalent; and minimum of 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.

Preferred Experience

• Associates degree or Bachelors' degree with concentration in accounting, business, finance, economics or a related field.
• FIS/IBS (Integrated Banking Solutions).