Customer Service Representative

Freeman Holdings Group; Medford (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k matching

PTO

Medical/Dental/Vision

Job summary

Million Air in Medford, OR seeks a friendly Customer Service Representative to greet customers, assist pilots and customers, and process invoices and reservations. You will record customer preferences in the CSI system and coordinate with the line service team to meet service expectations, while maintaining a welcoming front desk and hospitality area.

This entry-level role requires 18+, a high school diploma, and reliability for evenings, weekends and holidays; background checks and a clean

Qualifications

• Customer service experience in service industry or similar setting.
• Must be 18 or older with High School Diploma or equivalent.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers, including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times including front desk, lobby, and all FBO amenities

Skills

Customer service

Communication

Multitasking

Bilingual

Education

High School Diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of everyone to shine and complement the entire team.

Qualities Desired

• Is the customer #1 with you?
• Do you have an outstanding smile?
• Do you provide personalized service that creates customer loyalty?
• Can you sense what another person wants and needs before they ask?
• Do you always live up to your commitments?
• Do you like a fast-paced work environment?
• Are you excited to provide a level of customer service unrivaled by the competition?

Objectives

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities and Duties

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers, including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times including front desk, lobby, and all FBO amenities

Competencies

• Customer focus – naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft Office products and point-of-sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
• Preferred be bi-lingual

Reporting Relationship

This position reports to the Customer Service Manager.

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

• Must be able to lift 25 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position. This position includes shift work which requires working evenings and weekends and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, And Eligibility Qualifications

• Customer service experience, preferably in the service industry
• Must be 18 or older with High School Diploma or equivalent
• Entry level position
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug-free employer includes pre-employment and random screening

Benefits

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.