Customer Service Representative (Travel Industry)

Enchanted Horizons Travel; Asheville (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive training

Flexible remote work (part-time or ful

Growth opportunities

Supportive team environment

Performance-based advancement

Job summary

Enchanted Horizons Travel is seeking a Customer Service Representative in the travel industry to support clients throughout planning and booking. You will respond to inquiries via phone, email, and online messaging and assist with travel arrangements to ensure a smooth experience from start to finish.

The role emphasizes clear communication, attention to detail, and a positive, solution-focused mindset, with flexible remote work options (part-time or full-time) and opportunities for growth

Qualifications

• Excellent communication and interpersonal skills.
• Customer service experience preferred but not required.
• Ability to work independently and manage time.
• Proficient with computers, email, and web-based systems.
• Detail-oriented with a positive, solution-focused mindset.
• Interest in travel, hospitality, or tourism is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and online messaging
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information about destinations, travel options, policies, and procedures
• Maintain clear, professional, and timely communication
• Document client interactions and updates in company systems
• Support clients before, during, and after travel as needed

Skills

Strong communication and interpersonal

Customer service experience

Independent work capability

Proficient with computers, email, and"

Detail-oriented and solution-focused

Interest in travel, hospitality, or旅游

Job description

Job Openings Customer Service Representative (Travel Industry)

About the job Customer Service Representative (Travel Industry)

Job Summary

We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicate clearly, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the planning and booking process, and help ensure a smooth, positive experience from start to finish.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online messaging
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information about destinations, travel options, policies, and procedures
• Maintain clear, professional, and timely communication
• Follow company service standards and operational guidelinesDocument client interactions and updates in company systems
• Support clients before, during, and after travel as needed

Qualifications

• Strong communication and interpersonal skills
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and web-based systems
• Detail-oriented with a positive, solution-focused mindset
• Interest in travel, hospitality, or tourism is a plus

What We Offer

• Comprehensive training and ongoing support
• Flexible remote work options (part-time or full-time)
• Opportunities for growth within the travel industry
• Supportive, team-focused environment
• Performance-based advancement opportunities