Customer Service Representative (Travel Industry)

Enchanted Horizons Travel; Saint Paul (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

Enchanted Horizons Travel is seeking a motivated Customer Service Representative to support clients in the travel industry. This role focuses on helping others, clear communication, and learning the travel business while delivering exceptional service from planning to booking and beyond.

You will handle inquiries by phone, email, and online messaging, assist with reservations, and provide destinations and policy guidance.

Qualifications

• Customer service experience is preferred but not required.
• Strong communication and interpersonal skills.
• Ability to manage time and work independently.
• Comfortable using computers, email, and web-based systems.
• Detail-oriented with a solution-focused mindset.
• Interest in travel, hospitality, or tourism is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and online messaging.
• Assist clients with travel planning, reservations, and questions.
• Provide accurate information about destinations and policies.
• Maintain clear, professional, and timely communication.
• Follow company service standards and guidelines.
• Document client interactions in company systems.
• Support clients before, during, and after travel.

Skills

Communication skills

Customer service experience

Time management

Computer skills

Attention to detail

Interest in travel

Job description

Job Openings: Customer Service Representative (Travel Industry)

About the job Customer Service Representative (Travel Industry)

Job Summary We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry. This role is ideal for individuals who enjoy helping others, communicate clearly, and are interested in learning the travel business while delivering exceptional service.

As a Customer Service Representative, you will assist clients with travel-related inquiries, provide guidance throughout the planning and booking process, and help ensure a smooth, positive experience from start to finish.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online messaging
• Assist clients with travel planning, reservations, and general questions
• Provide accurate information about destinations, travel options, policies, and procedures
• Maintain clear, professional, and timely communication
• Follow company service standards and operational guidelines
• Document client interactions and updates in company systems
• Support clients before, during, and after travel as needed

Qualifications

• Strong communication and interpersonal skills
• Customer service experience preferred, but not required
• Ability to work independently and manage time effectively
• Comfortable using computers, email, and web-based systems
• Detail-oriented with a positive, solution-focused mindset
• Interest in travel, hospitality, or tourism is a plus

What We Offer

• Comprehensive training and ongoing support
• Flexible remote work options (part-time or full-time)
• Opportunities for growth within the travel industry
• Supportive, team-focused environment
• Performance-based advancement opportunities